Report a disaster

1 Submit
2 Receive a reference
3 Follow the answer

Report a disaster

Flood, torrential rain, storm, landslide, fire, collapse, shipwreck: tell what is happening and where.

Published at once
Sent to your Municipality
Without your name

In immediate danger? Get to safety first, away from water and gullies.

City or municipality

A few questions to help the City act

Title of the problem

A few words that name the problem, e.g. « Blocked drain on avenue du Lac ».

Description of the problem

What you need, or what the problem is, since when and who is affected. You can write in French, Swahili, English or your own language, or record a voice message below.

Or record a voice message

Speak in French, Swahili, Lingala or your language: 3 minutes at most. The City’s agents listen to it; it is never published.

Voice message (optional)

Where exactly?

Neighbourhood, avenue, landmark (e.g. « Kalundu, avenue du Lac, near the market »).

Photos (optional)

Up to 3 photos, JPG or PNG, 10 MB at most each. If the request is published, its photos are shown on the public page, without their location data.

To be contacted (optional)

Stay anonymous: I give no name and no contact

Name

Phone (WhatsApp) or e-mail

Receive the answers?

By SMS

By WhatsApp

By e-mail

You receive your reference and tracking code, then every answer of the City (agents or AI assistant). Free for you. Give your phone number or your e-mail address above.

Your name and contact are seen only by the agents handling your request. They are never published and are deleted one year after the request is closed.

An artificial intelligence system helps the City sort requests (topic, service, urgency, translation). It only makes suggestions: a City agent reads every request and decides.